Shooting Stars Photography, ltd

Frequently Asked Questions

Post Wedding FAQ’s

 When to Expect Your Images: 

Within 60-90 days after your wedding date, your event will be activated

After the wedding we will download, burn, edit, rotate, crop, adjust & renumber your digital images.

They are then uploaded via FTP & submitted to Pictage in California.

We Categorize, Edit & release your images to activate your event

You are then notified via email when the event is released.

• Your images will appear on Pictage within 30-60 days of your wedding.
• 60-90 days during the busy season
• PICtage will notify you via email of their availability online.

Proofing Materials:

• Your Proofing materials will be available 4 weeks from the release date.
• Proofing Products will be shipped to you.
• Pleas notify the studio of your new address.

Images and Ordering:

• Please start a favorites folder  for your album selections after you event is activated & while you are waiting for your Proofing Products,
• The album folder  should contain 75-100 images
• Parent album folders should contain either 20, 24, 30 or 48 images
• Only images that are pre- purchased, larger than 11x14 or need retouching may be ordered through the studio.
• All other enlargements should be ordered through PICtage.

Retouching & Special Effects:

We provide a range of image retouching services according to your preferences at an additional charge.

An estimate will be provided for your approval.

 Our services include:

·        reducing or eliminating skin blemishes, shine, or facial scarring; minimum $10~

·         eyeglass glare removal; stray hair correction; and teeth whitening: minimum $10~

·        Adding or deleting people places or things. minimum $30~

·         image sharpening, blurring or soft focus & Painting effects $10~

·        Spot Coloring: $10

•  Sepia toning & Black and white conversion are complimentary.

Album Selections and Designs:

Once you have completed your favorites folder for your album selections our design team will begin your first draft.

Unfortunately we cannot accept digital images of the event  from Family and Friends.

Album Storyboard drafts may be submitted up to Three times for approval.

After three drafts, changes will be billed at $10 an image.

A standard leather cover is included for Zookbinders albums.

Leather Upgrades will incur an additional charge and additional pages will be billed at $50 per side for the large album,$ 25. per page/side for Parent albums

·        Album Orders must be placed 60 days after the receipt of your proofing Products.

·        Album orders must be submitted on studio order forms.

• All album orders must be placed at one time by one contact person.

·        Studio order forms are on the website in the “information section”

 Please be sure to provide your current address (no PO boxes please) phone number and email address for shipping purposes

Photo Selections For the Album :

Please consider your choices carefully. However, you will have opportunity to request up to two draft revisions of your album during the design process at no additional charge.
For design purposes, we plan your album in separate parts, as follows:

First page:1
The first page of your album sets the opening for the story of your wedding day told in pictures.

Preparation:2-8
Normally, this part of the book includes pictures of the preparations and last-minute behind the scenes activities; some of the most spontaneous and memorable moments of your wedding day.

Ceremony:8-14
Usually, this section showcases your wedding ceremony, the most important part of your day.

Formal & Fun Sessions:15-24
It used to be that formal portraits were what people thought of when they heard the words "wedding photography". Things have changed, but most couples still like to include some must-have portraits in their wedding album.

Reception: 24-29
Of course, no wedding is complete without a celebration, and this part of the book usually features photos of you and your guests enjoying your reception.

Final page:30
Your wedding day marks a new beginning in your life, a book whose last chapter is never finished. Your wedding album should draw to a close with a look forward at your new life together.

General tips
The number of photos used on each page of your album will vary based on the style of the album selected. It is important to give your designer as many options to choose from, for the best possible results. Don’t forget the detail shots from your wedding day. Please make certain you include the number of each picture. When you are sure your forms are completed accurately and completely send it directly to our design team. Storyboards are a visual reference of how your album will look. They WILL BE CROPPED, CENTERED AND HAND ASSEMBLED

Shipping & Contact information

·        Your contact and shipping info is very important. Many couples fail to alert the studio of their post wedding address.

·        Please include your current address, phone number and email address

·        Shipping charges  apply when you cannot pick up your order and request shipping

• COD and Shipping charges apply when an order is not picked up within 30 days notification of completion

Due Dates and Delivery times

*Albums are normally completed 120 business days from receipt of the order.

 Consultations and Sessions by Appointment

April to September :Thursday off , October to March: off Friday

Weekends by chance, Closed Sundays & Holidays  

*Albums are normally completed 120 days from receipt of the order.

Christmas cut off for Albums: July 1^st & for prints: Oct 31st